17 questions
How do I install Sale Countdown on my Shopify store?
Install Sale Countdown from the Shopify App Store, then open it from Shopify Admin under Apps. Shopify handles OAuth. After you approve the app, you land in the embedded admin — there is no separate Sale Countdown password.
Shop domains are not entered on the public landing page at https://saleflash.srhwebagency.com.
How do I show a countdown on the storefront?
In the theme editor, enable the Sale Countdown app embed and save the theme. Then create a widget in the app, keep it enabled, and place it (bar, product label, or page block) where you want it to appear. You do not need custom theme code for the core widgets.
Do I need to edit my theme’s code?
No. Sale Countdown ships as a Theme App Extension. Enable the embed and add app blocks in the theme editor. Storefront timers load from your theme over the app proxy.
What widget styles can I use?
Bar, Small, Product label, Inline bar, Inline, and Large. Create a widget in Admin, pick a style, then set content, timer, placement, and targeting.
What timer types can I use?
- Fixed date counts down to a specific end date and time in the store timezone.
- Daily runs during set hours and repeats on the days you choose.
Timers are enabled but not showing — what should I check?
Confirm the Sale Countdown app embed is on in the live theme (Enable in theme editor / Activate, then save), the widget is enabled in the app dashboard, and the placement matches the page you are viewing. Product labels and some blocks only appear on templates where they are added or targeted.
Where can I place widgets?
The bar can sit at the top or bottom of the store. Other widgets can go on product pages, product cards, the home page, cart, or the password page, depending on the style. Some styles are added through the theme editor as app blocks.
Can I show timers only on some products?
Yes. Product labels and some widgets support targeting, such as specific products, variants, tags, or inventory rules. The rules you set in the editor are the ones that apply on the storefront.
What is the difference between fixed and daily timers?
Fixed is a shared deadline for everyone. Daily is a repeating window (for example 9:00–21:00 on weekdays) rather than a one-off sale end date.
Which themes are supported?
The app is built for Online Store 2.0 themes, including Shopify’s Dawn theme and Horizon-family themes such as Horizon, Tinker, Savor, Atelier, and Ritual. Other OS 2.0 themes usually work if they allow app embeds and app blocks.
What plans are available?
Sale Countdown is free on Shopify development / Partner development stores. Live shops are USD $10 every 30 days through the Shopify Billing API. See the Terms of Service for the billing section.
How do I change or cancel a plan?
Switch is not required to use the app on a development store. On a live shop, approve the USD $10 / 30-day Shopify charge in Admin. Uninstalling cancels a Shopify subscription according to Shopify’s billing rules. If you decline a new charge on a live shop, you may not receive the app until you approve it.
Can I get a refund?
There is no 30-day money-back guarantee from Sale Countdown. Refunds, if any, are handled through Shopify’s billing tools and policies, not as a separate cash refund from us. Development stores are not charged.
What data does Sale Countdown store?
Sale Countdown stores shop-scoped widget settings (timer names, dates, colors, placement, targeting) and Shopify session data needed to run the app. Every record is tied to the installing shop. We use the Admin API only. See the Privacy Policy for permissions, retention, and GDPR webhooks.
Do shoppers create a Sale Countdown account?
No. Shoppers only see countdown widgets on your storefront. They never create a Sale Countdown login. Sale Countdown does not request customer or order data from Shopify.
How does GDPR and uninstall work?
Mandatory Shopify compliance webhooks are implemented: customer data request, customer redact, shop redact, and app uninstall. After uninstall, shop-scoped timers and sessions are deleted as described in the Privacy Policy — not left as empty stubs.
How do I contact support?
Email sohilhunani11@gmail.com or call +91 94274 96376. You can also use https://saleflash.srhwebagency.com/support. Include your myshopify.com domain. Do not send privacy or billing disputes about this app to Shopify’s generic inboxes — use the email above and the Privacy Policy contact section.
Still stuck?
Write to sohilhunani11@gmail.com or call +91 94274 96376. Legal detail lives in the Privacy Policy and Terms of Service.